以榨æ±æ©Ÿçš„使用來探討å‰æœŸç”¢å“經驗中感官之é‡è¦åº¦ / A User Experience Case Study on the Sensory Importance at the Early Stage of Using Juice Squeezer

摘要

使用者é€éŽæ‰€æœ‰æ„Ÿå®˜èˆ‡ç”¢å“互動，在æ¯æ¬¡çš„產å“經驗中å„感官所扮演的角色和é‡è¦åº¦æœƒéš¨è‘—ä¸åŒä½¿ç”¨æ™‚期而有所改變。本研究根基於Fenko 等人(2010) 的研究，é‡å°ç”¢å“經驗中的使用å‰æœŸ( 一個月)，é€éŽè³ªæ€§æ–¹æ³•( 觀察法ã€è¨ªè«‡æ³•ã€æ—¥è¨˜æ³•)，探討四ä½å—測者使用電動榨æ±æ©Ÿæ¦¨æ±ä¹‹æƒ…形，並與相關文ç»å°ç…§è¨Žè«–感官角色於ä¸åŒä½¿ç”¨æ™‚期之轉變，以åŠå½±éŸ¿æ„Ÿå®˜é‡è¦åº¦ä¹‹å› ç´ ã€‚

本研究發ç¾ä½¿ç”¨æ™‚期的轉變是會循環而éžç›´ç·šæ€§é€²è¡Œçš„，而æ¯ä½å—測者å„個感官的時期變化也會有所差異，整體而言，在å—測者第一次與產å“接觸時，視覺為主導的感官，然其é‡è¦åº¦åœ¨åˆæ¬¡æ“作體驗中å³ä¸‹é™ï¼Œè§¸è¦ºå‰‡å› ç™¼æ®äº†ä¸»è¦çš„功能角色，而æå‡å…¶é‡è¦åº¦ï¼Œåœ¨æŽ¥çºŒä¸€å€‹æœˆçš„任務æ“作中，å„感官於åˆæœŸçš„æ„Ÿå—較強烈，並引發較多情緒和è¯æƒ³ã€‚而在熟悉任務並習慣刺激後，å†æ¬¡é€ æˆæ„Ÿå®˜é‡è¦åº¦çš„轉移，å—測者較容易發ç¾å•é¡Œå’Œç”¢å“的缺點，並影響其原本å°ç”¢å“的評價，此外，å—測者å¯èƒ½å†åº¦ç™¼ç¾å…¶ä»–有趣地方，或å°å•é¡Œæ‰¾åˆ°äº†è§£æ±ºæ–¹æ¡ˆï¼Œå°ç”¢å“更加了解，並å¯èƒ½åœ¨ä½¿ç”¨ä¸€æ®µæ™‚間後，與其產生情感，引發è€æœ‹å‹èˆ¬çš„æ„Ÿå—。

Users build up their product experiences through all senses. Among each product using experience, the sensory importance change through time at different stage of using it. In the study, we base on Fenko et al.’s study (2010) and use three qualitative methods (observations, interviews, and diaries) to gather more detailed information from four female participants about the early stage of product usage, which is the key period for a user to evaluate a product.The participants are asked to squeeze juice with an electric juicer for a month and then the multisensory experiences and sensory dominance are discussed. The role of each sense and its importance would change through time. The results suggest that vision is the most important sense when participants getting familiar with the product. However, the importance of each sense changes right at the first time of operation. Touch, which is related to the main function of the product, raises its importance. Also, emotions and associations evoked by senses are very likely to affect the importance of each sense. Most emotions and associations are evoked at the early days because once after participants gain expertise with the task they would get used to the stimuli and have less feeling about them. However, they are more likely to find out problems or have further findings about the product and change their evaluations. After one month, some participants even report that they have the feeling like old friends with the product.